Strategies for turning difficult conversations into opportunities to attain business goals and reduce team issues.


The course “Strategies for Turning Difficult Conversations into Opportunities” is designed to help managers and employees transform challenging dialogues into productive interactions that advance business goals and improve team dynamics. Created by Jeff Przybylski, who has extensive experience in the corporate world, the course provides strategies to manage, prepare for, and effectively conduct difficult conversations in the workplace.

Key Learning Objectives

  1. Manage Difficult Conversations: Participants will learn to navigate tough discussions with confidence, turning potential conflicts into opportunities for growth and collaboration.
  2. Disagree Productively: The course emphasizes productive disagreement, teaching how to handle differences in opinions constructively.
  3. Talk Through Miscommunication: It provides tools to address and resolve miscommunications, ensuring clearer and more effective communication.
  4. Create a Better Work Environment: The ultimate goal is to foster a more positive and productive work atmosphere by improving communication skills.

Course Requirements

The primary requirement for participants is a willingness to change their mindset about difficult conversations. This openness is crucial for adopting the new strategies and techniques presented in the course.

Course Content Overview

The course is structured into three main sections, comprising 20 lectures that total 1 hour and 10 minutes. It includes video lessons and practical exercises aimed at equipping participants with essential communication skills.

  1. Introduction and Course Organization:
    • Introduction Video (00:33): Provides an overview of the course material.
    • Course Organization (01:11): Explains the structure and expectations of the course.
  2. Core Strategies:
    • Embrace Fear as a Challenge (04:49): Teaches how to turn the fear of difficult conversations into positive challenges.
    • Change Your Mindset (05:02): Guides participants on shifting their perspectives about workplace interactions.
    • Plan Without Being Robotic (04:23): Offers techniques for preparing for conversations in a natural and authentic manner.
    • Neutralize the Meeting (04:16): Discusses the importance of holding meetings in neutral locations to promote comfort.
    • Slow Your Roll (06:24): Emphasizes the need to slow down and give all parties a chance to express themselves fully.
    • Truly Listen (04:47): Focuses on active listening and valuing others’ input.
    • See From Their Perspective (05:03): Encourages seeing things from others’ viewpoints for better understanding.
    • Ask Questions (04:47): Highlights the importance of asking questions to demonstrate genuine interest.
    • Body Language Blunders (05:21): Explores the impact of body language on communication.
    • Negotiate (04:42): Frames conversations as negotiations aimed at mutual understanding.
    • Reiterate Your Understanding (03:36): Stresses reiterating what has been shared to ensure clarity and respect.
  3. Practical Application:
    • Practice Workshops (03:11): Suggests setting up role-play scenarios to practice and strengthen conversation strategies.
    • Lead by Example (04:03): Discusses the importance of leading by example to build trust and respect.
    • Integrity is Integral (04:03): Covers the significance of maintaining integrity and not undermining colleagues.
    • Be Consistent (03:13): Advocates for consistency in management and equal treatment of employees to enhance group dynamics.
    • Congratulations! (01:00): Concludes the course with gratitude and encouragement.
    • Feedback and Updates (00:14): Invites feedback for continuous improvement.
    • Let’s Connect (00:04): Encourages connecting on social media for additional resources.

Target Audience

This course is intended for all managers and employees who wish to improve communication in the workplace. It is especially beneficial for those looking to overcome the dread of difficult conversations and cultivate more meaningful and effective discussions.


Jeff Przybylski’s course aims to equip professionals with the skills needed to manage difficult conversations with ease, fostering a collaborative and productive work environment. By learning these strategies, participants can expect to handle workplace interactions more confidently and constructively, ultimately leading to better team dynamics and achievement of business goals.

What You’ll Learn

  • Learn how to manage difficult conversations.
  • Learn how to disagree productively.
  • Learn to talk through miscommunication.
  • Learn how to create a better and more productive work environment.



  • A willingness to change their mindset on how they think about difficult conversations.


Stop getting that sick feeling in the pit of your stomach every time you have a discussion with an employee or co-worker!

Welcome to Learn how to manage difficult conversations in business. My name is Jeff Przybylski and I own and operate CompuTerrors, an IT firm. I’ve been in the corporate environment for over 16 years as both an employee and in management. During that time, I’ve learned a lot about managing difficult conversations.

At the end of this course, you’ll gain many strategies for turning difficult conversations into opportunities to attain business goals and reduce team issues. We’ll go over key strategies you can employ to better prepare yourself before, during, and after these communications. I designed this course for managers and employees alike who want to stop dreading difficult conversations and have more meaningful and collaborative discussions.

Thank you for your time and I invite you to enroll now or watch some previews to see some examples.


Who this course is for

  • All managers and employees alike who wish to create better communication in the workplace.

Enroll For Free Now