Utilizing Emotional intelligence in the workplace


Utilizing Emotional Intelligence in the Workplace

Course Overview: This course aims to enhance the understanding and application of Emotional Intelligence (EI) in the workplace. It distinguishes between Intelligence Quotient (IQ) and Emotional Intelligence (EQ) and delves into the four domains of EI, providing strategies for managing one’s emotional state as a leader. It also emphasizes managing the emotional culture within a team.

Key Learnings:

  1. Differentiate Between IQ and EQ:
    • Intelligence Quotient (IQ): Measures cognitive abilities, problem-solving skills, and logical reasoning.
    • Emotional Intelligence (EQ): Involves awareness, control, and expression of emotions, and handling interpersonal relationships empathetically.
  2. Four Domains of Emotional Intelligence:
    • Self-awareness: Recognizing one’s emotions and their impact on thoughts and behavior.
    • Self-management: Managing emotions in healthy ways, controlling impulsive feelings and behaviors, and adapting to changing circumstances.
    • Social Awareness: Understanding the emotions, needs, and concerns of other people, picking up on emotional cues, and feeling comfortable socially.
    • Relationship Management: Developing and maintaining good relationships, communicating clearly, inspiring and influencing others, working well in a team, and managing conflict.
  3. Strategies for Managing Emotional State:
    • Reflection: Regularly reflecting on one’s emotional responses and their impact on team dynamics.
    • Case Studies: Analyzing real-life scenarios to understand the practical application of EI strategies.
    • Self-awareness Exercises: Engaging in activities that heighten self-awareness and improve emotional regulation.
    • Communication Techniques: Practicing effective communication to build trust and resolve conflicts.
  4. Managing Emotional Culture:
    • Emotional Culture: The collective emotional environment of a team, influenced by the leader’s emotional intelligence.
    • Leadership Strategies: Implementing practices that promote a positive emotional culture, such as active listening, empathy, and transparent communication.

Course Structure:

  • Introduction (03:05): An overview of the importance of EI in the workplace.
  • IQ (02:46): Understanding the traditional measure of intelligence.
  • Quiz 1: A three-question quiz to assess understanding of IQ.
  • EQ (04:38): A detailed look at emotional intelligence.
  • Case Study (04:23): Practical examples to illustrate the application of EI.
  • Quiz 2: A three-question quiz on the concepts of EQ.
  • Case Study 2A (03:06): Further exploration of EI through real-life examples.
  • Four Domains of Emotional Intelligence (07:08): In-depth explanation of the four key areas.
  • Case Study 2B (03:24) & Case Study 2C (04:56): Additional case studies to reinforce learning.
  • Self-awareness Reflection (01:06): Exercises focused on enhancing self-awareness.
  • Quiz 3: A three-question quiz on self-awareness.
  • Self-management Reflection (02:07): Activities aimed at improving self-management skills.
  • Social Awareness Reflection (01:20): Exercises to boost social awareness.
  • Quiz 4: A three-question quiz on social awareness.
  • Relationship Reflection Management (03:12): Techniques for better relationship management.
  • Quiz 5: A three-question quiz on relationship management.
  • Applying Strategies (04:52): Practical strategies for implementing EI in leadership.
  • Quiz 6: A final quiz to assess overall understanding of the course.
  • Managing Emotional Culture as a Leader (02:50): Insights into fostering a positive emotional culture within a team.

Target Audience:

  • Professionals: Individuals looking to enhance their interpersonal skills and emotional regulation in the workplace.
  • Managers: Leaders overseeing teams who want to create a more emotionally intelligent and cohesive team environment.


Emotional intelligence is a critical skill for effective leadership and team management. By understanding and applying the principles of EI, professionals and managers can foster a positive work environment, improve team dynamics, and enhance overall productivity. This course provides the tools and knowledge necessary to develop these skills through a combination of theoretical understanding and practical application.

What You’ll Learn

  • Differentiate between Intelligence Quotient and Emotional Intelligence in the workplace context.
  • Explain the 4 domains of emotional intelligence.
  • Adopt the strategies on how to manage your emotional state as a team leader.



  • Interested in effectively utilising Emotional intelligence in the workplace


Emotional intelligence, as defined in the dictionary, is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.  When applying it to the workplace, studies are suggesting that it should be taken seriously.

Why is emotional intelligence a valued workplace skill?

In this course, we will look at the difference between Emotional Intelligence & Intelligence Quotient. We will also discuss the 4 domains of Emotional Intelligence. We will also apply the strategies to manage your emotional state as a leader. Lastly, we will then look at how we can manage the emotional culture as a leader.

Through reflections and case studies, we believe that you will benefit greatly from this course.


Who this course is for

  • Professionals
  • Managers overseeing teams

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